Performance and Quality Monitoring

Monitor - Decide - Drive

Driving performance and quality are today’s biggest challenges for Contact Center management.

By monitoring the activity of your agents and contact centers you can effectively improve the performance and the quality of service,  while raising call center agent motivation and morale, all of which are essential for achieving results.

Activeo is specialized in solutions that help improve the performance and the productivity of customer contacts by monitoring key performance indicators and data on a real time basis.

We help you identify the most effective performance indicators for your contact center and provide you with the tools, displays and best-practices for tracking and managing the activities, performance and quality of service. 

Sample Dashboards