Monitor the Quality and Performance of your Contact Center with Logepal's Leading Software Solution.
Logepal is the undisputed leader in display solutions in France with 70% share of the market equipping the majority of medium-to-large Contact Centers. Interfaced with the Cisco and Genesys CTI solutions, as well as with leading ACD’s (Alcatel-Lucent, Avaya, Nortel), LogePal allows the display of ACD and CTI data in customized formats.
Streamline, Manage and Administer your Cisco Telephony Solutions with UC Care's Simplified Interface
UC Care is a simplified interface that complements the operation of Cisco telephony systems and facilitates the use of Cisco Unified Communications solutions (UCM) to improve the operations of your Cisco telephony solution tasks.
A Customer Contact Performance Analytics Solution that enables you to see See unified view of your global customer operations anytime, anywhere.
SMART™ is a powerful analytics tool that provides Chief Customer Officers quick decision making capability in a fast changing customer contact environment. SMART© easily connects with all popular ACD, CRM, and other proprietary systems and provides you real-time data and drill-down analysis from customer contact information.