Software Applications

Design and customize the software dedicated to customer relationship and collaboration 


 

LOGEPAL

Monitor the Quality and Performance of your Contact Center with Logepal's Leading Software Solution.

Logepal is the undisputed leader in display solutions in France with 70% share of the market equipping the majority of medium-to-large Contact Centers. Interfaced with the Cisco and Genesys CTI solutions, as well as with leading ACD’s (Alcatel-Lucent, Avaya, Nortel), LogePal allows the display of ACD and CTI data in customized formats.

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UC Care

Streamline, Manage and Administer your Cisco Telephony Solutions with UC Care's Simplified Interface

UC Care is a simplified interface that complements the operation of Cisco telephony systems and facilitates the use of Cisco Unified Communications solutions (UCM) to improve the operations of your Cisco telephony solution tasks.

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SMART

A Customer Contact Performance Analytics Solution that enables you to see See unified view of your global customer operations anytime, anywhere.

SMART™ is a powerful analytics tool that provides Chief Customer Officers quick decision making capability in a fast changing customer contact environment. SMART© easily connects with all popular ACD, CRM, and other proprietary systems and provides you real-time data and drill-down analysis from customer contact information.

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