Genesys, is a global leader in delivering over 70 billion customer experiences each year and has a 100% customer-centric approach.

As a certified Genesys Multicloud CX Prem and Genesys Cloud CX Reseller, Activeo has numerous on prem and cloud references and offers 24/7 services, consulting and support for even more value.

As a Certified Partner Microsoft, Activeo, through its Application Software entity, offers specific developments and connectors to facilitate the 360 vision of the customer within the framework of a Contact Center project.

Also, Logepal, the real-time visual management solution, has joined the Microsoft Marketplace as a business application dedicated to customer relations.

Verint helps the world’s most iconic brands build lasting relationships with customers by connecting work, data and experiences across the enterprise.

Certified partner on the entire employee and customer engagement platform, we are involved in the Recording, Quality Monitoring and AQM, Workforce Optimization WFM and Voice of the Customer modules as well as the Verba compliance solution.

Global player in security, networking, collaboration and cloud computing, Cisco provides tailored and intelligent technology offerings. The privileged partnership between Activeo and Cisco has allowed the two companies to build a technological and commercial relationship around collaboration and contact center solutions on prem and cloud.

They have appointed a sales and pre-sales support team to support the commercial action and maintain an optimum level of knowledge to serve customers.

Activeo is certified in Unified Contact Center Enterprise Specialization, Collaboration SaaS Authorization, Advanced Collaboration Architecture Collaboration and recently in Webex contact center and calling. A value proposition covering consulting, build and run services and dual technological and business expertise are at the heart of Activeo’s expertise.

Nice‘s solutions makes the customer experience more fluid and enables the creation of lasting relationships via call center solutions in the cloud. As a Nice partner, Activeo is involved in some of the solution’s bricks and in consulting support.

Global player offering a complete and global solution for communication and collaboration on the cloud, Ring Central offers telephony, messaging, video conferencing and call center solutions.

Digital Customer Interaction is the solution that facilitates the interaction between a brand and a customer via the web, social networks and mobile.

Specialized in the field of customer experience, Calabrio offers a complete cloud platform enriched with recording, WFM, data management, quality management and analysis modules.
As a Calabrio partner, Activeo offers its customers support in providing agile cloud solutions to improve engagement and enrich interactions.

Amazon Web Services (AWS) is the most comprehensive and widely adopted cloud platform in the world. It offers more than 200 comprehensive services from data centers around the world. Using AWS enables cost reduction, agility and innovation. As an Amazon Connect partner, Activeo offers integration and customization services around the omnichannel cloud solution.

Google Cloud is a cloud computing platform, offering the provision of intelligent applications. In the field of customer experience, solutions based on natural language processing and conversational AI enrich the interaction channels of a customer relationship center. Activeo carries out the development, integration and support of these application bricks in the Google environment. .

The French Association of Customer Relations pace the transformation of companies and the economy through the customer and employee experience. At the service of the ecosystem, it fulfills four functions:

– Stimulate collective intelligence.
– Valuing successes and identifying best practices where they are found.
– Engage stakeholders and promote standards of excellence and relational ethics.
– Reaffirm the contribution of customer experience to the French economy

The AFRC’s mission is to make the customer relationship professions known, recognized and promoted to the general public, to the various players likely to influence the evolution of the economic and social fabric and to intervene in the development of the contact center business and the customer relationship professions. As an active expert member of the association, Activeo offers its support by organizing events, publishing content, and federating the professional players.

As a partner of the NF Service Customer Relations Center mark, Activeo assists its clients in managing NF certification projects (European standard NF EN 15838).

This includes a diagnosis of all customer contact activities (FO/BO), the coordination of the action plan for compliance and the implementation of the quality manual, the conduct of the blank audit and assistance in the certification phase conducted by Afnor.

Created in 1998, the French Association of Customer Relationship gathers more than 700 members, professionals of the customer relationship.

As an active member, Activeo participates in the promotion of customer relationship professions and in the federation of call center market players through exchanges and reflections on common concerns and finally, to ensure an informational and technological watch.

Its ambition? To professionalize and promote the management of customer dissatisfaction and, more broadly, of customer relations.

For more than 16 years, AMARC has consolidated its expertise and developed reference tools for progress. More than 300 companies from all sectors are involved and represented in the network with one leitmotiv: the desire to transform the glitch into a nugget! A conviction: Customer complaints are the moment of truth in customer relations. It is a real lever for financial performance, innovation and transformation.

As an active expert member of the association, Activeo offers its support by animating events (Nuggets Café), publishing content, and federating professional actors.

LimeBridge is an international alliance of consulting firms specialized in customer service management.

Activeo, as an active member of the alliance and operating in France, India and the UK, contributes to the development of innovative concepts, shares best practices and works on customer relationship projects.

The objective of this alliance is to promote exchanges between consultants and to encourage collaborations: identification of best practices in a given sector, analysis of market trends, monitoring of technological innovations…

After the concepts of BSINS, Me2B, Frictionless Organization is the title of the new book co-written by Bill Price and David Jaffe which is already at the top of sales #1 of the Top 10 “Business Book 2022”.

The Singapore Contact Center Association (CCAS), The Singapore Contact Center Associationfounded in 1998, is a non-profit educational organization. 

It focuses on the technologies, operational approaches and business issues of local and global contact centers.

CCAS offers seminars, roundtables, cutting-edge showcases, events, professional opportunities and the annual Contact Center Symposium.
and the annual Industry Contact Center and Regional Contact Center Symposium.

Activeo has joined the FCCCO (French Canada Chamber of Commerce Ontario) community to increase the influence of its brand, take part in the local economy and accelerate its development within the framework of the opening of its subsidiary in Toronto.