Our Network of Technology and Business Partners
Activeo relies on a network of reliable and committed business partners who are committed to ensure that the solutions achieve client goals in the newer areas of Contact Centers; those skills combined with years of experience in this specialized market have enabled Activeo to provide innovative solutions with best-practices and state-of-the-art technology expertise.
Thanks to the continual monitoring of new technologies and to the careful selection of relevant products and technologies, Activeo has been led even to define and integrate its own advanced solutions, which allow it to respond to the needs of Contact Centers.
Agile technological and institutional partners and innovative
L’Association Française de la Relation Client was created in 1998 and includes 700 members.
Activeo is an active member of this association. It participates in animating debates, conferences and think tank groups. The association brings value to its members in technology, quality, legal and social areas
NF Service Centre de Relation Client is a prestigious label of Customer Relation Quality in Contact Center.
Activeo advises companies and helps them to define the appropriate KPI, organization and steps needed to reach the quality level to obtain the NF Certification.
The certification is now evolving towards a pan European norm (NF EN 15838).
Activeo and Cisco have pioneered in significant projects, building both technical and commercial strategic relations.
The 2 companies designated sales and pre-sales teams to support sales efforts and to maintain optimal product knowledge to customers Activeo has acquired the Cisco Advanced Technology Provider label for the solutions “Customer Contact” Internet Protocol Contact Center ATP-IPCC and ATP-CVP”, as well as the specialization “Advanced Unified Communications”
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships.
For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes.
Nuance is a leading provider of speech and imaging solution for businesses and consumers around the world.
Activeo brings its expertise based on Nuance technology in the areas of voice recognition, text to speech in order to improve customer service, business productivity and to simplify the way people work.
Verint is a world leader in recording, quality monitoring and workforce optimization solutions.
The objective is to provide a fully integrated solution to improve Contact Center customer interactions performance using quality monitoring and workforce optimization
Dynamics CRM was specially conceived by Microsoft to help enterprises improve the productivity of their sales and customer service teams.
As a Microsoft CRM partner, Activeo has acquired an advanced expertise in the implementation and integration of the Dynamics CRM solution, insuring the success of its customer relation management projects.
The Association for the Management of Customer Claims brings together 280 member companies who have decided to turn the glitch into a nugget®.
For 10 years, AMARC has supported its members in the professionalization and promotion of customer dissatisfaction management, by offering different activities and services: thematic conventions, site sharing best practices, reference tools, studies, sectoral business clubs , network …
In a friendly spirit, AMARC promotes the sharing of good practices and exchanges between actors, resulting from the customer relationship, marketing, quality, satisfaction, customer experience …
An international alliance of consulting firms specializing in customer service management, LimeBridge brings together a dozen independent companies on five continents.
Among the members now official: Driva Solutions (United States and Canada), Budd (Great Britain), VRP (Germany), Detter Consulting (Sweden), ePartners (Japan), Rhea Consulting (Singapore), Contact Solutions ( Hong Kong), Celtycs (India), Loyaltyfirst (Australia).
In France, LimeBridge is represented by Affluence. The objective of this alliance is to promote exchanges between the consultants and to encourage collaborations: identification of best practices on a given sector, analysis of market trends, watch over technological innovations …
The Contact Centre Association of Singapore (CCAS), founded in 1998, is a not for profit, educational organization that focuses on technologies, operational approaches for, and business issues of local and global contact centres.
The CCAS offers seminars, round-tables, panel discussions, leading-edge showcases, social events, networking opportunities, and its annual Contact Centre Awards and Regional Contact Centre Industry Symposium.
NICE inContact CXone ™: Customize customer journeys across all channels, Analyze trends in real time and optimize performance, Workforce management, Virtual Assistant and IA.
CXone ™, the leading cloud-based customer experience platform, enables businesses of all sizes and their customer contact centers to dynamically adapt to any future changes, act smartly and offer a personalized journey , whatever the channel or the interlocutor, and respond quickly by taking advantage of the agility of the cloud platform.
Our loyal customer base includes more than 25,000 companies in more than 150 countries, including 85 Fortune 100 companies.