Activeo most helpful
“Activeo, with the team led by Rosaline and Yolande have been most helpful in collecting user requirements and subsequently recommending a call centre design for discussion. They both have good people skills and are well versed with the operations and design of call centres. They are able to ask relevant questions and also guide users in coming up with a design that is reasonable in meeting both the operational team’s and customer needs.
Both Rosaline and Yolande have been able to share best practices from other call centres they have worked with, providing very useful reference for the call centre team when deciding on designs.”