Activeo featured in AFRC MAG – October 2026 Edition!
Theme: revelations in customer relations
For its October 2026 edition, AFRC Mag explores the revelations transforming customer relations. In the “Brand Allies” section, Véronique Godart, Managing Partner at Activeo, shares her vision of a customer experience where AI accelerates and humans build trust.
Customer expectations, the role of artificial intelligence, the concept of “Human Experience”: discover how Activeo supports companies by combining consulting, integration and innovation.
“Artificial intelligence is now establishing itself as an accelerator for transforming customer relations. But beyond the technology, companies face a broader challenge: reconciling performance, emotion and trust.” Véronique Godart, Managing Partner, Activeo
Read the full interview (PDF, in French)The interview in 3 key ideas
Key takeaways:
Customer expectations are accelerating
“Consumers want an immediate, consistent and contextualised response, whatever the channel they use.”
From managing contacts to managing relationships
“The real transformation lies in orchestrating data, processes and interactions.”
AI that augments humans
“We remain convinced that its value lies in its ability to augment humans rather than replace them.”
AI is becoming a powerful lever to understand, anticipate and support, but it is humans who create trust, emotion and attachment to the brand.
Véronique Godart, Managing Partner, Activeo
The magazine unveiled on stage
