Technology Expertise

A complete range of technological and business expertise services.
Supporting you from start to finish!

Activeo offers technological and business expertise in customer relations, from the implementation to the ongoing development of collaborative and customer engagement infrastructures. Our belief in the keys to transformation lies in the simultaneous mastery of business, organisational and technological issues.

Ensuring the success of a technology project and the achievement of business objectives while respecting commitments in terms of costs, deadlines and functionalities are an integral part of our scope. Our in-depth experience and expertise are key to mastering the project framework and assessing the technical and financial risks involved.

Define, design, implement, configure and customise

Customer-focused, innovative and responsive, our business unit offers best practices and methodologies combined with a comprehensive range of solutions and services. Our experts are certified and work closely with our software publisher and operator partners.


Services :

  • Support in choosing a solution, drafting specifications,
  • Operational audit, scoping study,
  • Implementing projects on a fixed-price basis, delegating experts, project management assistance, etc.
  • Support in the technical and functional implementation of :
    • Remote customer relations solutions, cloud or Onprem multi-channel contact centre and unified communications, collaboration, voice strategies in collaboration with our partners
      Employee and customer engagement solutions: Recording, Quality Monitoring, WorkForce Management and planning tools, Voice of the Customer, Speech and text Analytics, Compliance,….
    • And the contribution of AI, enabling interactions to be hybridized with virtual voice assistants, chat and callbot, the automation of certain interactions, etc.
  • Integration with the entire IS, voice and digital channels, and business tools (CRM, ITSM, etc.)
  • Customisation of the environment with specific developments (connectors, scripts, reports, additional modules….)
  • Change management support


The success of a project also depends on the development of widespread use and the commitment of business and technical end-users. Whether it’s a solution migration, a new project, or new functionalities to improve performance, an effective and well thought-out training strategy is essential to ensure successful change management and user adoption.

Our training courses alternate theoretical contributions and practical workshops to facilitate the adoption and operational mastery of the solution. Activeo takes charge of the entire organisation of the training, following rigorous procedures and ensuring that it runs smoothly.

In addition to our training catalogue, we offer tailor-made sessions, adapted to your specific needs on request. Activeo is Qualiopi certified.


Maintaining, operating and developing

Discover our full range of services to delegate and optimise the performance and operation of your information system. Thanks to our 24/7 bilingual French/English support service, our managed services, our monitoring service and our SDM (Service Delivery Manager), we can take care of all aspects of your system management, including upgrades, changes and configurations.


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