Our approach and solutions enable the adjustment of the multi-channel customer experience by standardising information throughout the company, analysing the voice of the customer and customer behaviour.
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Our approach and solutions enable the multi-channel customer experience to be adjusted by standardising information throughout the company, analysing the voice of the customer and customer behaviour.
Activeo offers an approach and solutions for upstream identification and detailed analysis of the content of customer exchanges (causes of dissatisfaction, criticism, emotional feelings, etc.).
As a result, the company has all the keys it needs to improve its system, review its operations, rethink a product and take corrective action to improve its performance.
Today, collaboration is essential to speeding up information processing, pooling skills and facilitating interaction, with the aim of bringing the company ever closer to its customers.
Embodied by the sharing of experience and practices, it enables the connected company to improve performance, productivity and the quality of its relationships. Transformed in this way, the company is able to develop the relationship agility that is vital to winning over and retaining customers.
Recording, listening and quality monitoring modules, and workstation optimisation make it possible to capitalise on exchanges with customers (telephone, email, web, chat, etc.) by making them available to the company’s various departments with the aim of improving customer services and strengthening its competitive position.
Human resources planning solutions provide increasing productivity in managing the costs and efficiency of human resources.
The phygital customer journey is more fluid, more agile, more connected and above all more efficient and interactive.
These technologies make it possible to go beyond a customer contact centre and bring in a back office skill or expertise (Remote Expert).
