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Customer Support

Our team is here to answer all your support requests and resolve any malfunctions that may occur in the day-to-day operation of a system.

Access the Helpdesk portal

Activeo Support Portal

Customer support offers you:

  • Services carefully tailored to your needs

    Together, we will establish the maintenance and support contract that suits you best.

  • A range of managed services

    A full range of services to delegate and optimize the performance and operation of your information system. With our managed services offering, we take charge of all or part of the management of your system, including upgrades, changes and configurations.

Every incident is handled and tracked through to resolution by customer support, following precise procedures and with full transparency.

  1. Incident notification

    After filling in the form, you receive a case number and real-time updates on the incident's progress.

  2. Diagnosis

    Our experts access your system remotely and establish a diagnosis.

  3. Escalation

    The incident is escalated to the Support Manager, then to the Support Services Maintenance Director, who decides on the next steps.

  4. Intervention

    On-site intervention or replacement of the faulty equipment.

  5. Resolution

    Once everything is working properly, the incident is closed.

Customer support keeps you regularly informed of the progress of the actions taken throughout the handling of the incident.

Register on the Activeo support portal

  • Access your personal data, complete it and keep it up to date.
  • View your active support contracts, their expiry dates and the history of your subscribed contracts.
  • View the history of your incidents and their status.
  • Submit a support request, update an ongoing incident, or mark an incident as resolved.

You will be notified by email of the progress of your incidents and can track their resolution in your personal space.

Access the Helpdesk portal