Proprietary software designed for CX management
Manage the quality and performance of your customer service, motivate your teams and get your messages across. Interfaced with all multi-channel, telephony, CRM and ITSM solutions on the market, the solution gives you a dynamic, personalized 360° view of your activities.
Discover Logepal
Put the power back in the hands of your business teams to manage your Customer Service IVR. Delegate with confidence, optimize your processes, and turn your IVR into a strategic asset. The solution gives you autonomous, rapid and secure management of your system.
Discover CC Care
Opt for an agile interface that complements Cisco telephony systems and facilitates day-to-day use, administration and operation. A tool for efficient delegation and secure integration of telephony into the IS.
Discover UC CareActiveo's Digital Factory designs tailor-made solutions to enhance your environments and precisely meet your business needs.
Extend the native capabilities of your platforms with targeted developments, seamlessly integrated into your existing systems.
Standalone developments built around your business needs, across a wide range of ecosystems: telephony, CRM, ITSM and customer service.
Calls or messages, bots & workflows
CRM/ITSM lookups, knowledge bases
Agent assist & augmented agents
Real-time & historical KPIs
Discover and integrate our solutions directly from your partner platforms
A place in the “Applications” category as a customer relations business application.
Enhance the Odigo offering with an innovative, directly integrated solution.
Improve the customer and agent experience with Logepal connected to the Genesys environment.
Simplify usage, purchasing, governance and get the best of the solution in flexible mode.
Facilitate the sharing of knowledge, best practices and innovations in customer engagement.
