“We have already simplified the tools, reduced MTTR, increased customer detection, and improved voice quality.”
Ando SAMPAIOContact Center Project Manager and Product Owner - Veolia France
As an AWS Partner, Activeo designs, deploys and runs your Amazon Connect contact centers, in France and worldwide.
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Much more than an integrator, we are a solution orchestrator: we combine consulting, integration and software development to get the most out of Amazon Connect.
AWS Advanced Tier Services Partner
We design customer journeys and routing strategies tailored to your business challenges, while bringing you omnichannel best practices before the project kicks off.
Creation of voice and text-based agents, AI assistants, conversation summarization, conversational analysis and transcription, business process automation, automated evaluation (QM), creation of intelligent customer journeys, automated scheduling (WFM),...
End-to-end deployment, change management, user training, integration with your CRM or business applications, support and managed services.
Our Digital Factory enhances Amazon Connect with Logepal (real-time monitoring) and CC Care (self-service administration), both available on AWS Marketplace.
Consultants, project managers and developers work alongside you to support the transformation of your omnichannel platform.
“We have already simplified the tools, reduced MTTR, increased customer detection, and improved voice quality.”
“This project was a success thanks to the joint commitment of the BIC and Activeo teams. It has met our main needs: to offer greater visibility over telephone interactions and to simplify the work of our agents.”
“Activeo has demonstrated its agility and sincerity regarding what is and isn't possible with the solution and AI in relation to the business and organizational challenges specific to our activity.”
Activeo attended the AWS Partner Summit and the AWS Summit to meet customers and prospects and explore the latest innovations.
In the auditorium, Julien Baby, Head of Partner Management at AWS, highlighted the project delivered with Veolia.
Discover the Veolia projectLet’s discuss your customer experience challenges together
