Business Transformation

Covering all the business and technological challenges of customer relations.

A Customer Experience focus that defines the contours of projects to improve the customer journey and customer service performance.

  • Shaping differentiating and innovative experiences
  • Developing operational performance and employee commitment
  • Supporting digital and relational transformation projects

25

Years of innovation

180

Experts

+200

Clients

24x7

Customer support

Our support covers the following areas:

Operational Performance of Customer Relations.

At every stage, Activeo consultants bring a wealth of experience with significant results for our clients, customer relations professionals in France and abroad. This enables us to ensure the link between medium-term vision and reality on the ground.

Organising and optimising customer journeys.

Methodological expertise combined with feedback from operational experience is Activeo’s differentiating asset in its ability to transpose a situation and global objectives into a concrete action plan. Simplifying customer processes by digitally transforming the organisation to meet the needs expressed by our customers is at the heart of our know-how.

Voice of the Customer and continuous improvement.

Our approach provides an unprecedented understanding of the levers for improving customer relations and defines the actions required to drive change. The lines of investigation, the consolidation of analysis categories and the agile construction of cross-functional action plans facilitate the delivery of decision-making information. Our experts will provide you with the keys to improvement and resolution linked to the development of skills, sales pitches, processes, sales rebound and performance management…

The 10 pillars of Employee Engagement

Employee commitment at the heart of the concerns of a growing number of companies.

In recent years, a wave of funds driven by digital has led companies to initiate real transformation projects aimed at placing the customer at the heart of their concerns.

In one way or another, these projects have resulted in the redesign of the experiences that these companies want their customers to enjoy in the short, medium and long term, in particular by seeking to ‘simplify’ the customer journey.

A network of committed partners:

"We decided to enlist the help of a partner for this project, and chose Activeo, whose approach focused on the customer and employee experience."

CMAR_Paca_Logotype
Read the story

To find out more about the business and technological challenges: