Customer Relationship Consulting
Introducing a new customer focus in the company’s genetic code calls for an advisory approach that includes analysis, transformation and appropriation to foster a simple, effective, positive and memorable customer experience.
Our consulting offering - strategy, organization, transformation, training, certification, technologies - is based on the multichannel client path and extends from the audit and diagnosis phase to the implementation of action plans.
We are committed to working closely with our customers in France and internationally to provide the best answers to customer experience issues, employee engagement, knowledge and customer satisfaction. Our main areas of intervention are:
- Operational performance
- Organization and optimization of customer routes
- Customer Voice and Continuous Improvement