Customer Service Consulting | Technologie & Solution Expert

Customer Relationship Consulting

Introducing a new customer focus in the company’s genetic code calls for an advisory approach that includes analysis, transformation and appropriation to foster a simple, effective, positive and memorable customer experience.

Our consulting offering - strategy, organization, transformation, training, certification, technologies - is based on the multichannel client path and extends from the audit and diagnosis phase to the implementation of action plans.

We are committed to working closely with our customers in France and internationally to provide the best answers to customer experience issues, employee engagement, knowledge and customer satisfaction. Our main areas of intervention are:

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TECHNOLOGICAL EXPERTISE BROUGHT TO CUSTOMER RELATIONSHIP SERVICE

Activeo offers its services in the implementation and continuous evolution of collaborative infrastructures and customer engagement. Our conviction in the keys of transformation lies in the simultaneous mastery of business, organizational and technological stakes.

Ensuring the success of a technological project and the achievement of business objectives while respecting the commitments of costs, delays and functionalities are an integral part of our scope. Expert experience and expertise are crucial in mastering the framing of a project and in assessing technical and financial risks.

Customer-oriented, innovative and responsive, our entity provides its clients with the best practices and methodologies to develop uses and integrate multi-channel customer relations solutions, collaborative unified communications, recording, quality monitoring and planning solutions Human resources, commitment and voice of the client.

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CUSTOMER RELATIONSHIP SOFTWARE

Designing and customizing customer relationship and collaboration software is a historical activity carried out by Activeo.

LOGEPAL is the solution for real-time management of performance indicators that are popular with the market. Open, scalable and user-friendly, it allows to respond to the stakes of visual management of the activity of a customer relationship center or helpdesk by proposing to have business and telephone indicators via a collective or mobile display.

UC CARE is the simplified interface that complements the operation of telephony systems and facilitates the use of unified communications solutions.