Operational Performance

Our activities cover all the business and technological challenges of customer relations. ​

If you want to :

  • Strike the right balance between service quality and operational efficiency Strengthen employee commitment over the long term,
  • Align your Customer Service operating model with the target experience you want your customers (internal or external) to enjoy,
  • Boost the operational and/or economic performance of your customer service, in particular by harnessing the full potential of digital technology,
  • Examine your policy on bringing your customer service in-house, outsourcing or re-internalising,
  • Find the partners best placed to meet your customer satisfaction and operational efficiency challenges,


Activeo can help you meet these challenges by addressing all the components of your customer service operating model.


Certified training courses

+25 000





Customer support

Optimize your customer service contacts… with the “Best Service Is No Service” approach.

As a member of the Limebridge International Alliance, Activeo supports companies in implementing the "Best Service is No Service" approach, created by Bill Price (ex-VP Customer Service at Amazon).

Many customer contact centres focus on internal efficiency and seek the best compromise between quality of response and speed of contact handling. But you can’t reduce processing time indefinitely; there are inevitably limits that can’t be crossed.

Shouldn’t we instead be looking for a different approach, one that will ultimately be both more satisfying for customers and more profitable for the company? Taking the time to solve the customer’s problem, and above all understanding where it comes from so that it doesn’t happen again, are the objectives that should be set.

A quality approach to customer relations.

The quality of your customer relations is a key factor in building loyalty and ensuring the success of your business.

Undertaking a quality initiative (reference system, NF or ISO standard, etc.) offers numerous benefits for the brand, the employee and the customer. With NF Service Relation Client certification, and the Service Excellence label, you can demonstrate that customer satisfaction is at the heart of your concerns!

Revised in 2018, AFNOR’s NF Service Relation Client certification is based on international standards ISO 18295-1 & 2. A genuine guide to best practice, it takes account of new customer expectations and strengthens the link with internal or external contact centres.

Excellence in customer relations is a key element of our positioning. Our consultants will support you throughout your certification project, from defining the scope of certification to the pre-admission audit.

Have key indicators and share content for increased performance

Logepal: the market’s flagship solution for managing telephone and business indicators and displaying content.

The LOGEPAL technology relies on real-time visualization of strategic information to tele-advisers and supervisors, thus ensuring optimal quality of service and the reduction of calls waiting.

Designed to drive activity, animate teams and analyze performance, Logepal combines the modernity of a user-friendly interface with power in its calculation and analysis functions.

Our support covers the following areas:

Develop the commitment of your employees.

In recent years, a groundswell of activity driven by digital technology has led companies to initiate real transformation projects aimed at putting the customer at the heart of their concerns.

These projects have resulted in the redesign of the experiences that these companies want their customers to enjoy in the short, medium and long term, in particular by seeking to “simplify” the customer journey.

Today, employee commitment is a major issue. Changes in managerial practices, collaborative and digital tools, skills management, employee involvement and feedback are all essential points on which companies can act to develop their employer brand.

Activeo, through its feedback, has identified 10 pillars on which employee commitment is based.

Making a success of your Workforce Optimization projects...Managing change

WFO solutions are becoming an essential part of customer services.

And while choosing the right technological solution, the right publisher and the right integrator is crucial to the success of such a project, because it commits companies for some time to come, it is not the only factor in the success of a WFO project – quite the contrary.

Activeo, a certified partner of the publishers Calabrio, Verint and Nice, is involved in WFM projects, supporting business and technical teams throughout all phases of a project – from initialisation to user training. Activeo also offers a 24/7 support and managed services centre to resolve all issues.

"As part of the Calabrio solution roll-out, the Activeo team helped to map risks and opportunities and maximize the implementation timetable, while securing the weak points identified."

Read the story

What are you waiting for to develop your employees' commitment?