If you want to :
Activeo can help you meet these challenges by addressing all the components of your customer service operating model.
Many customer contact centres focus on internal efficiency and seek the best compromise between quality of response and speed of contact handling. But you can’t reduce processing time indefinitely; there are inevitably limits that can’t be crossed.
Shouldn’t we instead be looking for a different approach, one that will ultimately be both more satisfying for customers and more profitable for the company? Taking the time to solve the customer’s problem, and above all understanding where it comes from so that it doesn’t happen again, are the objectives that should be set.
Undertaking a quality initiative (reference system, NF or ISO standard, etc.) offers numerous benefits for the brand, the employee and the customer. With NF Service Relation Client certification, and the Service Excellence label, you can demonstrate that customer satisfaction is at the heart of your concerns!
Revised in 2018, AFNOR’s NF Service Relation Client certification is based on international standards ISO 18295-1 & 2. A genuine guide to best practice, it takes account of new customer expectations and strengthens the link with internal or external contact centres.
Excellence in customer relations is a key element of our positioning. Our consultants will support you throughout your certification project, from defining the scope of certification to the pre-admission audit.
With the help of WFO – Workforce Optimization – solutions and change management support to provide a high-performance, agile working environment.
