Combined Business and Technology Skills
We provide our clients with a unique blend of services combining business and technology expertise with cross-industry skills to bring solutions and best-practices that improve customer experience:
Business Consulting: This entity brings expertise harmonizing customer strategy and operational decision. It allows its clients to benefit from best practices, methods, and advanced innovations in the areas of customer strategy, organization, process and technology.
Technology Expertise: This entity is specialized in the management of complex projects in customer interaction and provides technical expertise in the areas of CTI architecture, intelligent routing, voice portal, email integration.
Software Applications: This entity of expertise provides solutions dedicated to improve customer experience around performance and campaign management, quality monitoring, workforce management, customer feedbacks and speech analytics.