Veolia France, Water Division, chooses Amazon Connect (AWS) and Activeo to modernize its customer relations
Veolia France, Water Division, chooses Amazon Connect (AWS) and Activeo to modernize its customer relations “A large-scale project, carried out successfully, which opens up prospects for significant innovation.” Françoise BILLONNET 360 Customer Relations Manager – IT Department Share this testimonial: For more than 170 years, Veolia has been supporting local authorities and industrial companies in […]
Activeo renews its Greenly silver medal for its climate commitment
Activeo renews its Greenly silver medal for its climate commitment August 28, 2025: Activeo announces the renewal of its silver medal following the 2024 GHG assessment. Awarded by Greenly, a leader in digital carbon assessment and an expert in evaluating companies’ climate performance, this medal recognizes actions taken to protect the environment. This distinction confirms […]
Quality Management: Leveraging Sustainable Innovation
Quality Management: Leveraging Sustainable Innovation Recent studies show that companies that adopt advanced quality management tools have a customer retention rate that is 55% higher than the market average. In addition, contact centers that integrate voice and emotion analysis see an average increase of 20 to 30% in customer satisfaction, as well as a 25% […]
An innovative cloud solution to optimize the telephony used by European Customer Services
An innovative cloud solution to optimize the telephony used by European Customer Services Driven by data to centralize and analyze customer interactions, BIC has chosen AWS and Activeo to lead its customer service technology overhaul project. Jeffrey DARRAILLANS Senior Manager, HR IT and Process Automation, IT Group Functions Share this testimonial : BIC is a […]
Réinventer la planification des effectifs grâce au WFM
Reinventing workforce planning with WFM ON THE FEATURE OF THIS ARTICLE: 1. Why rethink your WFM strategy? The 6 main reasons 2. The benefits of artificial intelligence and machine learning 3. Implementing a WFM solution with success Workforce management within contact centers is a crucial issue for guaranteeing high service levels while optimizing costs. In […]
Activeo maintains its EcoVadis bronze medal with an improved score!
Activeo maintains its EcoVadis bronze medal with an improved score! Activeo is pleased to announce that its EcoVadis score has risen from 53 to 60/100, enabling it to retain its bronze medal. This improvement reflects the Group’s efforts to strengthen its CSR policies and measures, integrating ever more responsible practices in the environmental, social, ethical […]