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September 2026 edition
Discover our latest newsletter
Complementary perspectives on customer experience: an expert view, a success story, our commitments and the trends to watch.
Read the full newsletter
In this edition
Expert view
HumanX: customer experience is finally ready for a “reset”
What if CX stopped being driven by processes and KPIs, and refocused on human relationships?
Read the article →
Success story
RESA strengthens the expertise and autonomy of its contact centre teams
A tailored Webex Contact Center training programme to align practices and build autonomy.
Read the story →
CSR commitment
Greenly Silver Medal and progress on our climate trajectory
A lower carbon footprint and three priorities: measure, raise awareness, reduce.
Read the article →
Trends · Verint study
5 trends redefining customer experience
AI for speed, humans for complex cases: key findings from the 2026 study.
View the study →