RESA also has 706,000 supply points and significant missions for its customers, including:
The creation, maintenance and modernisation of networks. Every year, RESA dedicates several tens of millions of euros to the safety and improvement of its network’s performance. In the event of a breakdown, failure or gas leak, the Control Centre, accessible 24/7 by phone, immediately mobilises intervention teams to ensure a rapid response and guarantee the safety of all.
The metering of electricity and gas flows circulating through its networks. The data collected by RESA through meter readings – more than 700,000 supply points – are transmitted to energy suppliers for the purpose of billing consumption.
The supply of electricity and natural gas as part of public service missions, particularly for the benefit of protected customers and households in situations of energy poverty, through the application of regulated social tariffs. This mechanism aims to guarantee access to energy for all, including the most vulnerable populations.
As part of the evolution of its contact centre, RESA called upon Activeo to support its teams in the adoption and administration of the Cisco Webex CC (Webex Contact Center) solution. As a true backbone for inbound interactions, RESA’s contact centre now covers a wide range of essential activities, from IT Support to troubleshooting, including highly critical services such as the management of gas odour reports.
In order to meet RESA’s needs, Activeo recommended a personalised training programme tailored to the teams’ business context. Splitting the training into two two-day sessions helped facilitate organisation and ensure participant availability.
Throughout the training, quizzes were incorporated to validate a proper understanding of the concepts covered and to reinforce learning.
RESA particularly appreciated the quality of the personalised “Administrators” training material, provided at the end of the programme, as well as the expertise, teaching ability and pragmatic approach of the Activeo trainers.
"By entrusting this mission to Activeo, our objective was to take a new step forward in mastering the Cisco solution, by consolidating our existing knowledge and developing more advanced uses."
"The training provided by Activeo fully met our expectations, both in terms of content and pedagogical approach. The combination of theoretical input, concrete demonstrations and hands-on practice enabled the administrators to quickly develop their skills and effectively take ownership of the solution. As a result, we were able to durably strengthen the capabilities of our internal teams."
Activeo offers a comprehensive range of services dedicated to customer experience and provides training in line with the latest trends in customer relationship management. This training is part of a structured approach to skills development, in compliance with market requirements.
Through this Webex Contact Center training, Activeo demonstrates its ability to deliver concrete, tailored and high-value learning programmes centred around CCaaS solutions.
