OVHcloud : How to reconcile customer experience, quality of service and remote employee commitment?
OVHcloud : How to reconcile customer experience, quality of service and remote employee commitment? “Activeo supports technical scope evolution and migration plans and works closely with OVHcloud teams to satisfy robust, high-performance governance.” Stéphanie JACQUET Head of Contact Center Coordination at OVH Partager ce témoignage : OVH Founded: 1999 Location: International Employees: 2 200 Industry: […]
Compliance Solutions
Financial services and investment firms are under pressure to keep pace and comply with ever-changing regulations and the increased scope of regional legislation, such as MiFID II in Europe and the Dodd-Frank Act in the U.S. Businesses that fail to meet these stringent demands run the risk of lawsuits, penalties, costly fines, and reputational damage. […]
RAJA: Logepal for real-time management…and visualization of business indicators
RAJA: Logepal for real-time management…and visualization of business indicators “News, weather conditions, traffic status and other contextual information are also visualized on screens and encapsulated in Logepal projects. This dynamic work environment is widely acclaimed by teams, and enables RAJA to combine employee performance and commitment, satisfaction and customer knowledge.” Sylvain MARIAU Application, Sales and […]
GROUPE FRANCE MUTUELLE: A better understanding of our business to better serve our members
GROUPE FRANCE MUTUELLE: A better understanding of our business to better serve our members “Activeo’s technical and functional experts have enabled us to gain greater autonomy in using the solution. Adherence to the principle of double listening is greatly facilitated, and the advisors are convinced because they are better equipped to live their profession.” Véronique […]
What does it take to “make things easy” for your customers?”
Providing customer with seamless and enjoyable support experience is important in terms of serving customer effectively and distinguishing companies’ brand from competition. Unfortunately, there’s still a wide gap between aspiring to be it and achieving it. Customer did what was told and forward the email to customer service to acknowledge the termination of service. Then […]
Contact Centre in the Cloud – the Multi Partner Way
As a part of their Cisco Live activities, Tata Communications and Cisco would like to invite you to an exclusive event where Contact Centre experts Activeo and Bucher + Suter will demonstrate how adopting the Multi Partner model can overcome many of the challenges of migrating your on-premise installation to the Cloud. These include: • […]
