Relational Approach: The Missing Link Between Ambition and Customer Experience
Relational Approach: The Missing Link Between Ambition and Customer Experience Within organizations, there is a lot of talk about customer experience, omnichannel strategies, automation, and conversational AI. Yet what most strongly influences perceived quality is often something that cannot be programmed into tools: the customer service representatives’ interpersonal approach. It is the most visible aspect […]
An EcoVadis award recognizing Activeo’s commitment to sustainability
An EcoVadis award recognizing Activeo’s commitment to sustainability As part of our ongoing commitment to improving our corporate social responsibility (CSR) performance, we are pleased to share the results of our latest EcoVadis assessment, published in 2026. In this latest assessment, our score rose from 60 to 61 points, reflecting the strength and continuity of […]
Voxens (Stelliant Group) obtains ISO 18295-1 certification: an engaging and rewarding process carried out by Activeo
Voxens (Stelliant Group) obtains ISO 18295-1 certification: an engaging and rewarding process carried out by Activeo “Activeo’s support in this process gave us access to best practices and provided us with crucial assistance right up to the mock audit, the final stage before the certification audit.” Audrey DESGARDIN Head of Customer Relations & TPA Partager […]
L’atelier des Chefs relies on AI and Amazon Connect with support from Activeo
L’atelier des Chefs relies on AI and Amazon Connect with support from Activeo “Activeo has demonstrated its agility and sincerity regarding what is and isn’t possible with the solution and AI in relation to the business and organizational challenges specific to our activity.” Alexis RUTON Chief Technical Officer Partager ce témoignage : L’atelier des Chefs […]
Activeo featured in the October 2025 issue of the AFRC magazine!
Activeo featured in the October 2025 issue of the AFRC magazine! Theme: Metamorphosis/es of Customer Relations An impactful theme that speaks volumes about the profound transformation affecting the relationship between brands and their customers, customer journeys, and organizations. Metamorphosis refers to a profound and lasting change in practices, tools, and expectations. A new customer-centric model, […]
Veolia France, chooses Amazon Connect (AWS) and Activeo to modernize its customer relations
Veolia France, Water Division, chooses Amazon Connect (AWS) and Activeo to modernize its customer relations “A large-scale project, carried out successfully, which opens up prospects for significant innovation.” Françoise BILLONNET 360 Customer Relations Manager – IT Department Share this testimonial: For more than 170 years, Veolia has been supporting local authorities and industrial companies in […]