Voxens (Stelliant Group) obtains ISO 18295-1 certification: an engaging and rewarding process carried out by Activeo
Voxens (Stelliant Group) obtains ISO 18295-1 certification: an engaging and rewarding process carried out by Activeo “Activeo’s support in this process gave us access to best practices and provided us with crucial assistance right up to the mock audit, the final stage before the certification audit.” Audrey DESGARDIN Head of Customer Relations & TPA Partager […]
L’atelier des Chefs relies on AI and Amazon Connect with support from Activeo
L’atelier des Chefs relies on AI and Amazon Connect with support from Activeo “Activeo has demonstrated its agility and sincerity regarding what is and isn’t possible with the solution and AI in relation to the business and organizational challenges specific to our activity.” Alexis RUTON Chief Technical Officer Partager ce témoignage : L’atelier des Chefs […]
Activeo featured in the October 2025 issue of the AFRC magazine!
Activeo featured in the October 2025 issue of the AFRC magazine! Theme: Metamorphosis/es of Customer Relations An impactful theme that speaks volumes about the profound transformation affecting the relationship between brands and their customers, customer journeys, and organizations. Metamorphosis refers to a profound and lasting change in practices, tools, and expectations. A new customer-centric model, […]
Veolia France, chooses Amazon Connect (AWS) and Activeo to modernize its customer relations
Veolia France, Water Division, chooses Amazon Connect (AWS) and Activeo to modernize its customer relations “A large-scale project, carried out successfully, which opens up prospects for significant innovation.” Françoise BILLONNET 360 Customer Relations Manager – IT Department Share this testimonial: For more than 170 years, Veolia has been supporting local authorities and industrial companies in […]
Activeo renews its Greenly silver medal for its climate commitment
Activeo renews its Greenly silver medal for its climate commitment August 28, 2025: Activeo announces the renewal of its silver medal following the 2024 GHG assessment. Awarded by Greenly, a leader in digital carbon assessment and an expert in evaluating companies’ climate performance, this medal recognizes actions taken to protect the environment. This distinction confirms […]
Quality Management: Leveraging Sustainable Innovation
Quality Management: Leveraging Sustainable Innovation Recent studies show that companies that adopt advanced quality management tools have a customer retention rate that is 55% higher than the market average. In addition, contact centers that integrate voice and emotion analysis see an average increase of 20 to 30% in customer satisfaction, as well as a 25% […]