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Activeo accesses Amazon Connect – Certification Service Delivery Program SDP

11 September 2023 par Activeo

Through this SDP program, Activeo is recognized for its ability to support customers in Amazon Connect projects. Activeo has met all the highly demanding criteria and demonstrated its expertise in implementing and customizing the solution, which is part of the AWS application portfolio.

Activeo has officially received Amazon Connect accreditation for all its subsidiaries worldwide.

This collaboration reinforces Activeo’s position as a trusted partner for customers looking to take full advantage of AWS cloud services.

“Activeo’s inclusion in the AWS Service Delivery program is a significant milestone in our joint journey to deliver cutting-edge solutions in cloud computing. This partnership strengthens our ability to innovate – leveraging the power of AI -, meet market challenges in experience, agility, quality, and deliver exceptional value to customers. With the support of AWS, Activeo is well positioned to succeed in the cloud ecosystem and to contribute to the success of its customers in their digital transformation initiatives,” explains Véronique Godart, Managing Partner at Activeo. Activeo is also leveraging its Logepal (real-time control) and UC CARE (self-care interface for managing callflow parameters) products to complement the Amazon Connect offering and provide a functional dimension. In addition, the service offering integrated into the project approach (consulting, Build, Run, development, managed services) contributes to the achievement of business objectives, while respecting cost, deadline, functionality and adoption commitments.

Several months ago, Activeo and AWS established a close partnership based on a value proposition around the Amazon Connect multi-channel Cloud solution. Activeo’s ability to put its dual technological and business expertise at the service of understanding the need guarantees the success of the project in terms of parameterization and customization based on the power of the solution’s AI. Amazon Connect enables contact centers of all sizes to evolve, thanks to a single, unified platform for voice, chat and task management, as well as all interaction channels. Agile, the solution connects to all CRM and ITSM solutions on the market, and can be used without commitment.

Find out more about Activeo’s latest communications in partnership with AWS:

During a jointly organized webinar on the theme of “Making your service Frictionless”
At an Amazon Connect / Zendesk / KMS Lighthouse augmented agent demonstration by Activeo

Revisiting our blog:
- The Conversational Bot: Enrich, streamline and automate interaction
- Sentiment analysis: a new trend in the service of the customer experience

✉️ Would you like to entrust us with your project? A demonstration? Contact us

Activeo joins the United Nations Pact!

22 June 2023 par Activeo

Activeo is a signatory of the United Nations Pact, a further step towards a sustained commitment to society.

The Global Compact – France Network operates as an association under the French law of 1901, run by and for its members. It is based on the mobilisation of its members in the various internal bodies: it is a collective and participative network. It is run on a day-to-day basis by a team of permanent staff.

By adhering to the United Nations Charter, Activeo demonstrates its commitment to responsible governance and sustainable development. Activeo works with stakeholders to promote these principles, integrating UN values into its purchasing decisions and actively contributing to the achievement of global sustainable development goals.

Activeo supports UN initiatives and programmes to promote responsible business practices, such as the UN Global Compact and its universally accepted principles.

Reminder of commitments:

Human rights :
- Respect and support universally recognised human rights.
- Avoid complicity in human rights abuses.

Labour standards :
- Respect freedom of association and the right to collective bargaining.
- Eliminate all forms of forced and compulsory labour.
- Abolish exploitation and discrimination in employment.
- Respect the right to safe and healthy working conditions.
- Respect the right to fair remuneration.

Environment :
- Adopt a preventive approach to environmental challenges.
- Promote responsible environmental practices.
- Encourage the development and dissemination of environmentally-friendly technologies.

Fighting corruption :
- Fight corruption in all its forms, including extortion and embezzlement.
- Reject all forms of corruption, including bribes and illicit payments.

By signing the United Nations Covenant, Activeo undertakes to implement these principles in its activities and to produce an annual report on the progress made. The aim is to encourage companies to act in a socially responsible manner and contribute to sustainable development and the achievement of the United Nations Sustainable Development Goals.

For more information: [email protected]

Activeo obtains the Qualiopi certification

20 July 2022 par Activeo

In July 2022, Activeo has obtained the Qualiopi certification. The certification was issued for the following category of action: training actions.

This certification attests the quality of the process of development of competences in accordance to a national frame of reference and facilitates the exchanges with all the financers.

Activeo’s engagement in this process shows our strong will to put our customers’ satisfaction at the core of our concerns by continuously improving the quality and efficiency of our services.

Activeo is now certified as compliant with the requirements of the 7 criteria of the quality standard. This certification is delivered for all the training actions carried out by Activeo.

Discover our training offers delivered by technical and functional experts and aimed at a wide audience.

The national quality standard is organized around 7 criteria:

The conditions of information of the public on the proposed services, the delays to reach them and the obtained results
The precise identification of the objectives of the proposed services and the adaptation of these services to the beneficiary public during the conception of the services
The adaptation of the services and of the reception, support, follow-up and evaluation methods implemented to the beneficiaries
The adequacy of the pedagogical, technical and supervisory means to the services implemented
The qualification and the development of the knowledge and skills of the staff in charge of implementing the services
The inclusion and investment of the provider in its professional environment
The collection and consideration of assessments and complaints made by the parties involved in the services provided

Activeo receives the EcoVadis bronze medal

13 July 2022 par Activeo

EcoVadis is a platform that evaluates the way companies integrate the principles of corporate social responsibility (CSR) in their activities.

More than 85,000 companies from 160 countries and more than 200 different industries are assessed on four main themes: environment, social, ethics and responsible purchasing.

As a result of the measures implemented by the Group, Activeo‘s overall score has improved since the last evaluation. Activeo is proud to be awarded the bronze medal which values our commitment to CSR.

Activeo pursues its CSR strategy with the ambition of combining economic sustainability with social, ethical and environmental performance.

More information: www.ecovadis.com

Activeo acquires majority stake in Inok Systems Pte Ltd through Activeo Singapore

1 July 2022 par Activeo

Activeo strengthens its presence in Singapore by expanding the group’s offering with Inok Systems.

Activeo announced today that it has signed an agreement to acquire a majority stake in Inok Systems through its subsidiary Activeo Singapore.

READ THE PRESS RELEASE

Activeo announces the opening of a new subsidiary in Canada

20 January 2022 par Activeo

Paris, January 10, 2022, Activeo announces the opening of a new subsidiary in Toronto, Canada. The creation of the subsidiary is part of the continuation of the international expansion of the Activeo group.

Activeo announces the creation of its new subsidiary Activeo North America Inc in Toronto. “Our goal is to expand our international expansion with a presence on the American continent by bringing a global response to some of our multinational customers. Also, our cloud and consulting expertise will benefit the high-demand Canadian market,” said Joseph Kort, CEO of Activeo.

This subsidiary will benefit from all the support of the group’s companies and will allow Activeo, already present in France, Switzerland, Singapore, Mauritius, UK and India, to amplify its value proposition in the field of customer relationship management.

“We are absolutely convinced that the Canadian market represents a substantial growth potential for all Activeo activities. We have joined the FCCCO (French Canada Chamber of Commerce Ontario) community to increase our brand awareness, participate in the local economy and accelerate our development”, says Joseph Kort.

The new presence in Canada will allow Activeo to leverage its expertise in consulting, integration and software publishing and to offer 24/7 support and managed services.

Activeo’s head office in Canada is located at the following address:

Activeo Canada [North America]

2 Bloor St E
ON M4W 1A8
Toronto
Canada

tel : +1 647 933 3560

About Activeo:

Activeo is a leading player in the field of customer relations, and is active in consulting, integration of technological solutions and software publishing. Present in France and abroad, Activeo supports its customers in their relational and digital transformation, from the definition of the customer strategy to the operational implementation. To discover the location of our sites and to know more about our expertises, visit our web site.

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