How can we rethink the member experience when interacting with support?
STIME – Groupement les mousquetaires: How can we rethink the member experience when interacting with support? “Also, to facilitate governance and project consistency, Activeo held the role of customer experience guarantor before perpetuating this function internally.” Sébastien DURAND Director of Point of Sale Support within the IT Department at STIME – Groupement les mousquetaires Partager […]
New models for the new world! A once in a lifetime opportunity for change.
New models for the new world! A once in a lifetime opportunity for change. Never waste a good crisis As many organisations entered the COVID crisis they were forced to work in new ways and achieved changes in three weeks that many said would normally take three years. The crisis tore down change barriers and […]
How to reconcile customer experience, quality of service and remote employee commitment?
OVHcloud : How to reconcile customer experience, quality of service and remote employee commitment? “Activeo supports technical scope evolution and migration plans and works closely with OVHcloud teams to satisfy robust, high-performance governance.” Stéphanie JACQUET Head of Contact Center Coordination at OVH Partager ce témoignage : OVH Founded: 1999 Location: International Employees: 2 200 Industry: […]
Compliance Solutions
Compliance Solutions Financial services and investment firms are under pressure to keep pace and comply with ever-changing regulations and the increased scope of regional legislation, such as MiFID II in Europe and the Dodd-Frank Act in the U.S. Businesses that fail to meet these stringent demands run the risk of lawsuits, penalties, costly fines, and […]
RAJA: Logepal for real-time management…and visualization of business indicators
RAJA: Logepal for real-time management…and visualization of business indicators “News, weather conditions, traffic status and other contextual information are also visualized on screens and encapsulated in Logepal projects. This dynamic work environment is widely acclaimed by teams, and enables RAJA to combine employee performance and commitment, satisfaction and customer knowledge.” Sylvain MARIAU Application, Sales and […]
GROUPE FRANCE MUTUELLE: A better understanding of our business to better serve our members
GROUPE FRANCE MUTUELLE: A better understanding of our business to better serve our members “Activeo’s technical and functional experts have enabled us to gain greater autonomy in using the solution. Adherence to the principle of double listening is greatly facilitated, and the advisors are convinced because they are better equipped to live their profession.” Véronique […]