What does it take to “make things easy” for your customers?
What does it take to “make things easy” for your customers? Providing customer with seamless and enjoyable support experience is important in terms of serving customer effectively and distinguishing companies’ brand from competition. Unfortunately, there’s still a wide gap between aspiring to be it and achieving it. Customer did what was told and forward the […]
Contact Centre in the Cloud – the Multi Partner Way
Contact Centre in the Cloud – the Multi Partner Way As a part of their Cisco Live activities, Tata Communications and Cisco would like to invite you to an exclusive event where Contact Centre experts Activeo and Bucher + Suter will demonstrate how adopting the Multi Partner model can overcome many of the challenges of […]
Gamification & Customer Relationship : from consumer to customer service commitment
Gamification & Customer Relationship : from consumer to customer service commitment WIn recent years, the term gamification is being increasingly used in management manuals, marketing and more generally in literature related to business. In 2011, the American firm Gartner predicted that at the end of 2015, 50% of companies with innovative processes would « gamify » these processes. Yet […]
HOMEFRIEND: A certification process to serve & engage
HOMEFRIEND: A certification process to serve & engage “Thanks to Activeo, an expert in this area of customer relations and a member of the AFNOR standardization committee, we were able to count on unfailing guidance and support throughout the certification project.” Dominique DUMAS Head of Training and Quality in Homefriend’s Operations Department Partager ce témoignage […]
LAURASTAR: Customer experience at the heart of digital transition
LAURASTAR: Customer experience at the heart of digital transition “We quickly realized the business potential of this approach, which would help us to win new customers and increase customer loyalty. Following the success of this first mission, we renewed our confidence in Activeo by continuing with a second key phase, that of defining the relational […]
Cetelem entrusts Activeo with its WFM project
Cetelem entrusts Activeo with its WFM project “The first step was to set up the first WorkForce Management (WFM) brick to manage and plan human resources and provide flow forecasts. We chose the Verint solution, combined with Activeo’s expertise. The dual skills of technology and business are more than necessary to understand such a project […]