The customer experience is ready for a “reset,” and here’s the real reason why
The customer experience is ready for a “reset” and here’s the real reason why While companies are investing more and more in the customer experience, the results are failing to impress. According to the authors of HumanX*, the problem no longer lies with the tools, but with the model itself. 1 Why the old CX […]
Activeo Continues Its Sustainable Momentum: Greenly Silver Medal and Significantly Improved Climate Performance
Activeo Continues Its Sustainable Momentum: Greenly Silver Medal and Significantly Improved Climate Performance June 24, 2026 — Activeo is proud to announce that it has maintains its Greenly Silver Medal following its latest carbon footprint assessment for the year 2025. This distinction, awarded by Greenly, a specialist in measuring and evaluating corporate climate performance recognizes […]
RESA is enhancing its teams’ expertise through the Webex Contact Center training provided by Activeo
RESA is enhancing its teams’ expertise through the Webex Contact Center training provided by Activeo “By entrusting this mission to Activeo, our objective was to take a new step forward in mastering the Cisco solution, by consolidating our existing knowledge and developing more advanced uses.” Donovan DEZA Support Technique IT Share this reference: As the […]
Relational Approach: The Missing Link Between Ambition and Customer Experience
Relational Approach: The Missing Link Between Ambition and Customer Experience Within organizations, there is a lot of talk about customer experience, omnichannel strategies, automation, and conversational AI. Yet what most strongly influences perceived quality is often something that cannot be programmed into tools: the customer service representatives’ interpersonal approach. It is the most visible aspect […]
An EcoVadis award recognizing Activeo’s commitment to sustainability
An EcoVadis award recognizing Activeo’s commitment to sustainability As part of our ongoing commitment to improving our corporate social responsibility (CSR) performance, we are pleased to share the results of our latest EcoVadis assessment, published in 2026. In this latest assessment, our score rose from 60 to 61 points, reflecting the strength and continuity of […]
Voxens (Stelliant Group) obtains ISO 18295-1 certification: an engaging and rewarding process carried out by Activeo
Voxens (Stelliant Group) obtains ISO 18295-1 certification: an engaging and rewarding process carried out by Activeo “Activeo’s support in this process gave us access to best practices and provided us with crucial assistance right up to the mock audit, the final stage before the certification audit.” Audrey DESGARDIN Head of Customer Relations & TPA Partager […]