A Customer Experience focus that defines the contours of projects to improve the customer journey and customer service performance.
Activeo works alongside you to :
Define or rethink your Customer Service operating model. At every stage, Activeo consultants bring a wealth of experience with significant results in France and abroad. This ensures the link between medium-term vision and reality on the ground, in the service of a revisited relational and organizational model.
Organization and Optimization of Customer Journeys thanks to the complementarity of channels, the contribution of AI and the valorization of the human element. Methodological expertise combined with operational feedback is Activeo’s differentiating asset in its ability to transpose a situation and global objectives into a concrete action plan. Simplify and hybridize customer paths to better meet customer needs.
In recent years, a wave of funds driven by digital has led companies to initiate real transformation projects aimed at placing the customer at the heart of their concerns.
In one way or another, these projects have resulted in the redesign of the experiences that these companies want their customers to enjoy in the short, medium and long term, in particular by seeking to ‘simplify’ the customer journey.
“The methodology employed by Activeo provided us with a state-of-the-art framework for defining the mission upstream based on technical and functional expectations, while also challenging us.”
