A Customer Experience focus that defines the scope of projects to improve the customer journey and customer service performance.
Shaping distinctive and innovative experiences
Develop operational performance and employee engagement
Supporting relational transformation and CX projects
Expression of requirements
Drafting of specifications
Operational audit of customer service
Scoping study
State of the art
Target architecture
Business and technology project
management
Business Process Optimization
Customer Relationship Management
Implementation of a quality approach
Support for Afnor ISO certification
Change management
Training
In recent years, a wave of digital-driven funding has led companies to initiate genuine transformation projects aimed at placing the customer at the heart of their concerns.
These projects have resulted in one way or another in the redesign of the experiences that these companies wanted to offer their customers in the short, medium, and long term, in particular by seeking to “simplify” the customer journey.
“The methodology employed by Activeo provided us with a state-of-the-art framework for defining the mission upstream based on technical and functional expectations, while also challenging us.”
Define or rethink the operational model of your Customer Service department. At every stage, Activeo consultants bring a wealth of experience with significant results in France and internationally. This ensures the link between medium-term vision and reality on the ground, serving a revised relational and organizational model.
Organization and Optimization of Customer Journeys through complementary channels, the contribution of AI, and the promotion of human resources. Methodological expertise combined with operational feedback is Activeo’s differentiating asset in its ability to translate a situation and overall objectives into a concrete action plan. Simplify and hybridize journeys to better meet customer needs.
