ARTICLES

How to sustainably engage teams within customer and IT departments? How to optimise planning in a hybrid environment? How to measure and improve the quality and compliance of interactions? How to empower advisors and provide comfort and autonomy? By relying on WFO - Workforce Optimization - solutions and change management to provide an efficient and agile work environment. The latter have become essential within client services. And while the choice of the right solution and the … [Read more...] about Combining human enhancement and performance