L’atelier des Chefs has been introducing and training people in manual and human-centered professions since 2004.
A training organization certified and recognized by the Meilleurs Ouvriers de France since 2021, L’atelier des Chefs offers more than 30 training courses in six different sectors: CAP in Cooking, CAP in Pastry, CAP in Baking, CAP in Floristry, CAP in Sewing, CAP in Hairdressing, BTS Dietetics, CAP Plumbing, CAP Electricity, CAP Carpentry, CAP Cabinetmaking, CAP Masonry, CAP Tiling and Mosaic Work, CAP Heating Engineer, CAP Auto Mechanics, and CAP Motorcycle Mechanics, as well as many other equally exciting fields. This wide range of courses allows students to train for essential trades and become true professionals who are proud to practice a meaningful profession.
But L’atelier des Chefs also offers cooking classes, team building, and culinary events.
“The challenges I faced when I arrived four years ago? Digitizing and automating all the administrative and redundant tasks related to our educational activities and implementing a stable, AI-enhanced multi-channel solution,” explains Alexis Ruton, CTO at L'atelier des Chefs.
The first step is a single button for contracting, invoicing, creating an account, and tracking the learner’s administrative file to improve efficiency, reliability, and transparency in process management. Today, it allows you to centralize all stages of the learner’s journey, drastically reduce human error, and free up time to focus on educational support and innovation.
Then, the project to acquire an agile, scalable, and resolutely stable multi-channel solution becomes a priority. The sustained activity of outgoing calls does not tolerate any latency or interruptions and requires flawless connectivity.
The need for usable data is also central to the thinking behind the technical infrastructure and management tools. The goal is to guarantee flawless service continuity, optimize team performance, and promote informed decision-making through data.
“We chose Amazon Connect for its performance, innovative spirit, and intelligent use of AI to enhance the customer experience: file retrieval, post-call transcription and summary, contextualized call evaluation, sentiment and objection analysis, intent capture, etc.”
“And Activeo for its ability to support us in deploying the solution, but also for its sound assessment of the technical and operational constraints associated with our environment. Activeo has demonstrated its agility and sincerity in terms of what can and cannot be done with the solution and AI in relation to the business and organizational challenges specific to our activity,” explains Alexis Ruton.
The data collected during calls helps identify sources of innovation and continuous improvement, and facilitates the upskilling of teams. L’Atelier des Chefs also draws on Activeo’s expertise to explore new use cases, test features, and incorporate AI for ever greater value.
