- Expand relational and collaborative agility
- Accelerate the transformation of the organization
A successful collaboration project… and a modern working environment…
To have a single, professional, secure and agile platform that allows you to work intelligently at a distance. Evaluate the business promise of a collaborative and innovative transformation of the Company.
Collaboration is the solution for accelerating information processing, federating skills and facilitating interactions in order to bring the company ever closer to its customers.
The culture of collaboration cannot be decreed! It has to be imposed.
Embodied by the sharing of experiences and practices, it enables the connected company to gain in performance, productivity, well-being and relationship quality.
Thus transformed, the company is in a position to develop the relational agility vital to the conquest and loyalty of its customers.
Develop the relational and cooperative agility of the company
The foundation of the extended enterprise is based on collaborative technologies that embrace voice, video, web and mobile and allow for more instantaneity, cooperation and content sharing while eliminating distance constraints.
The keys to success in a collaborative project:
Choosing a solution is not the only ingredient for a successful project. Accompanying its use and adoption by a partner with dual business and technological skills will enable you to grasp the human challenges of the transformation.
- Taking on board the referents and the General Management
- Identify current and future frequent use cases
- Managing the project from start to finish
- Train users by using hybrid play media (mixing traditional and digital media).
- Monitor the level of adoption and reveal areas that need to be improved while correcting the pitfalls.
The time has come to launch your project! Activeo supports you in the choice of the solution, its installation, its evolution and in the complete success of your project, favouring the deployment and adoption to new uses.
Facilitate customer engagement throughout the journey
Collaboration is now essential to accelerate the processing of information, federate skills, facilitate interactions in order to bring the company ever closer to its customers.
Incarnated by the sharing of experiences and practices, it allows the connected company to gain in performance, productivity and relationship quality. Thus transformed, the company is able to develop vital relational agility to conquer and retain its customers.
The base of the extended enterprise is based on collaborative technologies that embed voice, video, web, mobile, …
With omni-channel solutions, the customer can easily contact customer service and the channel of their choice. The phygital customer journey is more fluid, more agile, more connected and above all more efficient and interactive. These technologies make it possible to go beyond a customer contact center but to have a back office expertise or expertise interact