How to apply the Lean Six Sigma method to drive better Customer Experience
ON THE FRONT PAGE OF THIS ARTICLE. 1.Understanding Lean Six Sigma 2. Understanding Lean Six Sigma 3. Applying the method As part of the Qualtrics XM Institute’s Global Study 2023, over 28,000 consumers talked about their recent bad experiences with organizations from over 20 different sectors, and how they reduced their spending with the supplier […]
The Digital Workplace, your lever for transformation and acceleration
ON THE FRONT PAGE OF THIS ARTICLE. 1. Sharing best practices 2. Launch a transforming project 3. Achieve long-term success Collaboration is extending to the entire workplace, whether face-to-face or remote, as organizations become ever larger and more digitalized. Technology and applications are not the only keys to transformation, as the challenges are first and […]
Becoming a Customer Experience Champion: Best practices and innovative concepts…
After « Best Service Is Nos Service », « Me2B », The Frictionless Organization is the new book proposed and co-written by Bill Price and David Jaffe, both members of the LimeBridge Alliance and renowned experts. Beyond these contents that you will certainly have the opportunity to browse, it no longer belongs to companies today to define what customers want; it […]
Succeed in your Cloud Contact Center project: Accelerate the transformation of organizations
A successful Cloud Contact Center project Accelerating the transformation of organisations The cloud environment today offers many options and facilitates innovation and agility. Nevertheless, to respond to the concerns of IT and the business, which combine performance, security, cost control and innovation, cloud contact center solutions have many advantages. As companies embark on their digital […]
From Service Quality to Service Excellence
Aiming at “customer delight” for each interaction with its customers has become a priority objective for companies wishing to differentiate themselves on their market through customer experience. This is the purpose of the new ISO standard “Service Excellence”, currently being developed at the international level, in which Activeo is actively participating as a member of […]
Align the relational stance with the company’s brand promise and customer orientation
The brand-customer relationship is evolving and the brand promise put forward must above all reflect the commitment to sincere and concrete actions, proposed in an intelligent way according to the different interaction channels.Respecting this promise can have a significant impact on the quality expected and the satisfaction felt by the customer. However, as customers are […]
