The Digital Workplace, your lever for transformation and acceleration

ON THE FRONT PAGE OF THIS ARTICLE. 1. Share best practices 2. Launch a transforming project 3. Achieve long-term success Collaboration is extending to the entire workplace, whether face-to-face or remote, as organizations become ever larger and more digitalized. Technology and applications are not the only keys to transformation, as the challenges are first and […]

Becoming a Customer Experience Champion: Best practices and innovative concepts…

Pyramide des 7 besoins

After « Best Service Is Nos Service », « Me2B », The Frictionless Organization is the new book proposed and co-written by Bill Price and David Jaffe, both members of the LimeBridge Alliance and renowned experts. Beyond these contents that you will certainly have the opportunity to browse, it no longer belongs to companies today to define what customers want; it […]

Succeed in your Cloud Contact Center project: Accelerate the transformation of organizations

A successful Cloud Contact Center project Accelerating the transformation of organisations The cloud environment today offers many options and facilitates innovation and agility. Nevertheless, to respond to the concerns of IT and the business, which combine performance, security, cost control and innovation, cloud contact center solutions have many advantages. As companies embark on their digital […]

From Service Quality to Service Excellence

Aiming at “customer delight” for each interaction with its customers has become a priority objective for companies wishing to differentiate themselves on their market through customer experience. This is the purpose of the new ISO standard “Service Excellence”, currently being developed at the international level, in which Activeo is actively participating as a member of […]

Align the relational stance with the company’s brand promise and customer orientation

The brand-customer relationship is evolving and the brand promise put forward must above all reflect the commitment to sincere and concrete actions, proposed in an intelligent way according to the different interaction channels.Respecting this promise can have a significant impact on the quality expected and the satisfaction felt by the customer. However, as customers are […]

The keys to rethinking your multi-channel strategy

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Respond to new customer expectations, hypertrophied by the promises of digital technology In recent years, a wave of funds driven by digital technology has led companies, both large groups and mid-sized companies, to initiate real transformation projects by placing the customer at the heart of their concerns. These transformation projects have resulted in the redesign […]