A major player on the French market, Acticall today has 16 sites (including 13 in France, 2 in Morocco, and a site currently being opened in Brazil ), more than 6,000 employees, and offers specific know-how through its 4 subsidiaries: The Social Client for Digital-CRM, Learning CRM for training in Customer Relations and Management for contact centers and points of sale, Future Thinking France, for surveys, studies and quality measurement, and of course, Acticall Contact Centers, for multi-channel customer contact processing (traditional and digital channels).
The Romainville site – at the cutting edge of technology – is in full swing!Sur le site de Romainville – à la pointe de la technologie – l’activité bat son plein !
« Sur ce site, les activités sont multiples : appels entrants, appels sortants, back office, chat et gestion des communautés. Vigilance et réactivité sont notre quotidien ; répondre aux besoins et les anticiper est rendu possible grâce à la solution Logepal. Les indicateurs temps réel nous permettent de présenter les statistiques de types taux de simultanéité, disponibilité, qualité de service et de diffuser des alertes et des messages. Les affichages alternent et s’enrichissent du contenu lié à l’activité et au process. »
At the heart of the system, Logepal facilitates decision-making and anticipation thanks to performance indicators and consolidated business dashboards.
"Tomorrow, we intend to promote the content of our in-house news channel ActiTV via Logepal and thus offer relevant and dynamic displays."
"Equipped with Logepal since 2007, we keep a close eye on developments in the product, which offers us ever greater added value. Stable, flexible and easy to use, the solution is present on all the Group's sites, and will shortly be deployed on the brand-new Acticall Brazil site."
