The Digital Workplace, your lever for transformation and acceleration

ON THE FRONT PAGE OF THIS ARTICLE. 1. Share best practices 2. Launch a transforming project 3. Achieve long-term success Collaboration is extending to the entire workplace, whether face-to-face or remote, as organizations become ever larger and more digitalized. Technology and applications are not the only keys to transformation, as the challenges are first and […]

Armatis entrusts its WFM Calabrio project to Activeo

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Armatis entrusts its WFM Calabrio project to Activeo “As part of the Calabrio solution roll-out, the Activeo team helped to map risks and opportunities and maximize the implementation timetable, while securing the weak points identified.” Ouahid EL HEDJAJ Director of Operations at Armatis Share this testimonial: Armatis Founded: 1989 Industry: Outsourced Customer Relations Locations: 21 […]

AI-powered WFM: a relevant contribution to resource planning

ON THE FRONT PAGE OF THIS ARTICLE: 1. Using data and predictive analysis to optimize planning.2. The contribution of AI in improving team engagement.3Anticipating resource requirements to cope with fluctuations. In customer relations centers, the challenges are many, and the priorities in terms of operational efficiency revolve around people, processes and tools. At the same […]

The power of sentiment analysis in Contact Centers  

The power of sentiment analysis with Amazon Connect in Contact Centers

In customer service, every interaction between the customer and the agent has the potential to build or deteriorate the company’s image. Data analysis can be a determining factor by examining these interactions on a large scale and providing insights on how to optimize these exchanges. In this article, we will address the significant role of […]

Activeo accesses Amazon Connect – Certification Service Delivery Program SDP

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Through this SDP program, Activeo is recognized for its ability to support customers in Amazon Connect projects. Activeo has met all the highly demanding criteria and demonstrated its expertise in implementing and customizing the solution, which is part of the AWS application portfolio. Activeo has officially received Amazon Connect accreditation for all its subsidiaries worldwide. […]

A global commitment to a sustainable future!

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At Activeo, we believe in environmental policies that contribute to a sustainable future on a global scale. We are committed to CSR with our partners, customers and our entire ecosystem, including participation in certification programmes. La certification Cisco Sustainability : Cisco Sustainability certification is a programme that recognises organisations committed to sustainable practices and environmental […]