Through this SDP program, Activeo is recognized for its ability to support customers in Amazon Connect projects. Activeo has met all the highly demanding criteria and demonstrated its expertise in implementing and customizing the solution, which is part of the AWS application portfolio. Activeo has officially received Amazon Connect accreditation for all its subsidiaries worldwide. This collaboration reinforces Activeo's position as a trusted partner for customers looking to take full … [Read more...] about Activeo accesses Amazon Connect – Certification Service Delivery Program SDP
At Activeo, we believe in environmental policies that contribute to a sustainable future on a global scale. We are committed to CSR with our partners, customers and our entire ecosystem, including participation in certification programmes. La certification Cisco Sustainability : Cisco Sustainability certification is a programme that recognises organisations committed to sustainable practices and environmental responsibility. By achieving certification, companies demonstrate their … [Read more...] about A global commitment to a sustainable future!
Activeo is a signatory of the United Nations Pact, a further step towards a sustained commitment to society. The Global Compact - France Network operates as an association under the French law of 1901, run by and for its members. It is based on the mobilisation of its members in the various internal bodies: it is a collective and participative network. It is run on a day-to-day basis by a team of permanent staff. By adhering to the United Nations Charter, Activeo demonstrates its … [Read more...] about Activeo joins the United Nations Pact!
Project management: a profession based on expertise Project management involves planning, organising, directing and controlling all the activities required to complete a specific project. The aim is to achieve the objectives set within the deadlines set, while complying with resource constraints and quality requirements. Ensuring risk management is also an integral part of the project manager's remit, as is communication and coordination between all project stakeholders. Finally, … [Read more...] about Why and how should you outsource project management?
After « Best Service Is Nos Service », « Me2B », The Frictionless Organization is the new book proposed and co-written by Bill Price and David Jaffe, both members of the LimeBridge Alliance and renowned experts. Beyond these contents that you will certainly have the opportunity to browse, it no longer belongs to companies today to define what customers want; it is the customers themselves who decide! Additionally, we know the importance of the experience lived by … [Read more...] about Becoming a Customer Experience Champion: Best practices and innovative concepts…
Conversational bots are becoming increasingly popular in contact centers due to their ability to help customers quickly and efficiently. These virtual agents are able to complement the support of human agents to make them more efficient, improve the customer experience and reduce contact center operational costs. According to Gartner, by 2026, one in 10 agents interactions will be automated using a bot. In addition, bot deployments in contact centers will reduce agent labor costs by $80 billion … [Read more...] about The Conversational Bot: Enrich, streamline and automate interaction
As an international call center operator, Webhelp is one of the major players in customer relationship outsourcing. The Group now has more than 5,500 employees, 19 contact centers and has dual ISO 9001 and NF Service certification. Committed to a sustainable development approach and with continuous growth, the group has an image of a modern citizen society and offers a range of offers (consulting, integration, technology publishing and service delivery) in multichannel mode (Telephone, … [Read more...] about Webhelp has chosen Logepal for the management of its contact centers.
Articles How is transformation defined? It is "the action of transforming, the operation by which one transforms, the resulting modification". The 3 important elements here are: action, operation and result. For a qualitative transformation, an organization must ACT in a more or less conscious way, define and set up the PROCESSES and/or procedures, coordinate and measure the RESULTS. Our team sought to find and analyze the common success keys to the transformation projects that have … [Read more...] about What are the keys to an efficient transformation of the organization?
The CMAR - Chambre des Métiers et de l'Artisanat Provence-Alpes-Côte d'Azur - accompanied by Activeo, launches its " 1er Accueil " project and obtains the second place in the final ranking of the "Palme Expérience Citoyen" delivered by the AFRC - Association Française de la Relation Client. This " 1er Accueil " project consists in the creation of a contact centre for (future) craftsmen in Provence-Alpes-Côte d'Azur. The aim was to make an essential change in order to place the … [Read more...] about CMAR awarded by the AFRC
Specialised in the accompaniment and support of individuals and professionals, Banque Populaire currently has 9.5 million customers and is present in 12 regions in France. Banque Populaire is part of the BPCE group which also includes the Caisses d'Epargne. Banque Populaire Rives de Paris maintains close contact with its 725,000 customers through a network of more than 200 sales outlets. The customer relations centre, which is located at three sites in Morangis, St-Denis and Paris, … [Read more...] about LOGEPAL, THE ESSENTIAL TOOL FOR MONITORING:
In July 2022, Activeo has obtained the Qualiopi certification. The certification was issued for the following category of action: training actions. This certification attests the quality of the process of development of competences in accordance to a national frame of reference and facilitates the exchanges with all the financers. Activeo's engagement in this process shows our strong will to put our customers' satisfaction at the core of our concerns by continuously improving the quality … [Read more...] about Activeo obtains the Qualiopi certification
EcoVadis is a platform that evaluates the way companies integrate the principles of corporate social responsibility (CSR) in their activities. More than 85,000 companies from 160 countries and more than 200 different industries are assessed on four main themes: environment, social, ethics and responsible purchasing. As a result of the measures implemented by the Group, Activeo's overall score has improved since the last evaluation. Activeo is proud to be awarded the bronze medal which … [Read more...] about Activeo receives the EcoVadis bronze medal