Activeo

Created in 2016 from the expertise of the Veolia Group, Homefriend stands as the specialist in customer relations and the acceleration of digital usage in water, energy and territorial services. It offers a customer relations center and digital solutions that favor dedication and service to its clients, operators and local authorities. "Homefriend offers a range of digital solutions such as mobile applications, a chatbot, a commitment platform to compare consumption, for example, or … [Read more...] about HOMEFRIEND : A certification process to serve and engage

Laurastar, the leader of ironing systems for more than 35 years, is a recognized brand reflecting innovation, perfection, elegance and intelligence. Founded in Switzerland 38 years ago, it has five subsidiaries in Europe today and has sold more than 2.8 million appliances. Drawing on its strong expertise, it recently launched the "first unparalleled online iron", an ironing system connected to a mobile application. The appliance is transformed into a personalized trainer which analyzes the … [Read more...] about Laurastar: Customer experience at the heart of digital transition

SCHNEIDER ELECTRIC chooses LOGEPAL for the real-time display of its Customer Care Center's key performance indicators Schneider Electric, a worldwide specialist in energy management and automation, provides its clients with a global coverage, through its 40 Customer Care Centers spread over 3 geographic hubs: Europe, Pacific-Asia, and America. Each day, more than 3,000 Schneider Electric advisers manage the commercial and technical support in addition to managing the controls for all the … [Read more...] about Schneider Electric

Activeo most helpful "Activeo, with the team led by Rosaline and Yolande have been most helpful in collecting user requirements and subsequently recommending a call centre design for discussion. They both have good people skills and are well versed with the operations and design of call centres. They are able to ask relevant questions and also guide users in coming up with a design that is reasonable in meeting both the operational team's and customer needs. Both Rosaline and … [Read more...] about HNF – Home Nursing Foundation

Building a new collaboration environment to share insights globally TFT is a global non-profit organization that helps companies and communities deliver responsible products. TFT act on the ground in forests, farms and factories to help create products that respect the environment and improve people’s lives. With more than 16 locations and 260 employees, TFT works with members, partners and projects across global supply chains. In 2016, TFT was looking for a partner to find … [Read more...] about TFT

Eurovision builds its collaboration project with ActiveoThe European Broadcasting Union (EBU) is the largest alliance of public service media (PSM) in the world and has 73 members in 56 countries, operating 781 television services and 1,049 radio services broadcast in 123 languages for a potential audience of 1.03 billion people. Its activities include the Eurovision and Euroradio.  Due to its important geographic scope and need for increased mobility, the EBU has decided to develop … [Read more...] about UER

Ardian chooses Activeo and Cisco to improve its performanceSince its creation in 1996, Ardian focuses on private equity investment and asset management for institutional investors. Ardian offers to its clients a diversified choice of funds covering the full range of asset classes through Ardian Funds of Funds (comprising primary, early secondary and secondary activities), Ardian Private Debt, Ardian Direct funds (comprising Ardian Mid Cap Buyout, Ardian Expansion, Ardian Growth and Ardian … [Read more...] about Ardian