Why and how should you outsource project management?
Project management: a profession based on expertise Project management involves planning, organising, directing and controlling all the activities required to complete a specific project. The aim is to achieve the objectives set within the deadlines set, while complying with resource constraints and quality requirements. Ensuring risk management is also an integral part of the project […]
Becoming a Customer Experience Champion: Best practices and innovative concepts…
After « Best Service Is Nos Service », « Me2B », The Frictionless Organization is the new book proposed and co-written by Bill Price and David Jaffe, both members of the LimeBridge Alliance and renowned experts. Beyond these contents that you will certainly have the opportunity to browse, it no longer belongs to companies today to define what customers want; it […]
The Conversational Bot: Enrich, streamline and automate interaction
Conversational bots are becoming increasingly popular in contact centers due to their ability to help customers quickly and efficiently. These virtual agents are able to complement the support of human agents to make them more efficient, improve the customer experience and reduce contact center operational costs. According to Gartner, by 2026, one in 10 agents […]
What are the keys to an efficient transformation of the organization?
Articles How is transformation defined? It is “the action of transforming, the operation by which one transforms, the resulting modification”. The 3 important elements here are: action, operation and result. For a qualitative transformation, an organization must ACT in a more or less conscious way, define and set up the PROCESSES and/or procedures, coordinate and […]
CMAR receives AFRC award for its “1er Accueil” CX project orchestrated with Activeo
CMAR receives AFRC award for its “1er Accueil” CX project orchestrated with Activeo We decided to enlist the help of a partner for this project, and chose Activeo, whose approach focused on the customer and employee experience. Marge VANDENDRIES Project Manager at CMAR PACA Partager ce témoignage : CMAR Founded: 2015 Locations: Paca, France Employees: […]
Activeo obtains the Qualiopi certification
In July 2022, Activeo has obtained the Qualiopi certification. The certification was issued for the following category of action: training actions. This certification attests the quality of the process of development of competences in accordance to a national frame of reference and facilitates the exchanges with all the financers. Activeo’s engagement in this process shows […]
