Activeo receives the EcoVadis bronze medal
EcoVadis is a platform that evaluates the way companies integrate the principles of corporate social responsibility (CSR) in their activities. More than 85,000 companies from 160 countries and more than 200 different industries are assessed on four main themes: environment, social, ethics and responsible purchasing. As a result of the measures implemented by the Group, […]
Activeo acquires majority stake in Inok Systems Pte Ltd through Activeo Singapore
Activeo strengthens its presence in Singapore by expanding the group’s offering with Inok Systems. Activeo announced today that it has signed an agreement to acquire a majority stake in Inok Systems through its subsidiary Activeo Singapore.
Sentiment analysis: a new trend in the service of the customer experience
Customers are the greatest source of learning for a business. If a customer is unhappy or happy, there’s something about the company, product, or customer service experience that made them that way. With millions of calls recorded, contact centers contain valuable information about a company’s customers. Unlike manual investigation, Sentiment Analysis tools can extract this […]
LOGEPAL for operational efficiency
LOGEPAL for operational efficiency “Our assistance business requires real-time, on-the-fly management to be more proactive and to react to certain emergency situations or peaks in activity. The solution makes it easier for employees to get involved in the business, and to manage their breaks independently, for example. Logepal is an invaluable day-to-day tool that supports […]
WFM evolution at Carglass
Entrust its project to overhaul the existing system to an expert in order to improve its adoption and use. “Activeo provided us with rigorous, personalised support, business expertise, innovation and added value for our teams, while challenging our operational needs when necessary. David DESOUCHES Customer Service Director at Carglass Share this testimonial: Carglass Founded: 1986 […]
Succeed in your Cloud Contact Center project: Accelerate the transformation of organizations
The cloud environment today offers many options and facilitates innovation and agility. Nevertheless, to respond to the concerns of IT and the business, which combine performance, security, cost control and innovation, cloud contact center solutions have many advantages. As companies embark on their digital transformation, they need to offer their businesses high-performance, agile and scalable […]
