WIn recent years, the term gamification is being increasingly used in management manuals, marketing and more generally in literature related to business. In 2011, the American firm Gartner predicted that at the end of 2015, 50% of companies with innovative processes would « gamify » these processes. Yet the concept remains vague or unclear for many. What is it about? Is it just a transposition of the gaming universe to areas of marketing, sales or recruitment? What usage … [Read more...] about Gamification & Customer Relationship : from consumer to customer service commitment
HOMEFRIEND : A certification process to serve and engage
Created in 2016 from the expertise of the Veolia Group, Homefriend stands as the specialist in customer relations and the acceleration of digital usage in water, energy and territorial services. It offers a customer relations center and digital solutions that favor dedication and service to its clients, operators and local authorities. "Homefriend offers a range of digital solutions such as mobile applications, a chatbot, a commitment platform to compare consumption, for example, or … [Read more...] about HOMEFRIEND : A certification process to serve and engage
Contact Centre in the Cloud – the Multi Partner Way
As a part of their Cisco Live activities, Tata Communications and Cisco would like to invite you to an exclusive event where Contact Centre experts Activeo and Bucher + Suter will demonstrate how adopting the Multi Partner model can overcome many of the challenges of migrating your on-premise installation to the Cloud. These include:• How do I convince my CFO to replace an on-premise installation which has already been written off?• Am I not better off waiting for the next IT refresh and … [Read more...] about Contact Centre in the Cloud – the Multi Partner Way
Laurastar: Customer experience at the heart of digital transition
Laurastar, the leader of ironing systems for more than 35 years, is a recognized brand reflecting innovation, perfection, elegance and intelligence. Founded in Switzerland 38 years ago, it has five subsidiaries in Europe today and has sold more than 2.8 million appliances. Drawing on its strong expertise, it recently launched the "first unparalleled online iron", an ironing system connected to a mobile application. The appliance is transformed into a personalized trainer which analyzes the … [Read more...] about Laurastar: Customer experience at the heart of digital transition
Schneider Electric
SCHNEIDER ELECTRIC chooses LOGEPAL for the real-time display of its Customer Care Center's key performance indicators Schneider Electric, a worldwide specialist in energy management and automation, provides its clients with a global coverage, through its 40 Customer Care Centers spread over 3 geographic hubs: Europe, Pacific-Asia, and America. Each day, more than 3,000 Schneider Electric advisers manage the commercial and technical support in addition to managing the controls for all the … [Read more...] about Schneider Electric
TFT
Building a new collaboration environment to share insights globally TFT is a global non-profit organization that helps companies and communities deliver responsible products. TFT act on the ground in forests, farms and factories to help create products that respect the environment and improve people’s lives. With more than 16 locations and 260 employees, TFT works with members, partners and projects across global supply chains. In 2016, TFT was looking for a partner to find a new way to … [Read more...] about TFT
UER
Eurovision builds its collaboration project with ActiveoThe European Broadcasting Union (EBU) is the largest alliance of public service media (PSM) in the world and has 73 members in 56 countries, operating 781 television services and 1,049 radio services broadcast in 123 languages for a potential audience of 1.03 billion people. Its activities include the Eurovision and Euroradio. Due to its important geographic scope and need for increased mobility, the EBU has decided to develop … [Read more...] about UER
Ardian
Ardian chooses Activeo and Cisco to improve its performanceSince its creation in 1996, Ardian focuses on private equity investment and asset management for institutional investors. Ardian offers to its clients a diversified choice of funds covering the full range of asset classes through Ardian Funds of Funds (comprising primary, early secondary and secondary activities), Ardian Private Debt, Ardian Direct funds (comprising Ardian Mid Cap Buyout, Ardian Expansion, Ardian Growth and Ardian … [Read more...] about Ardian