Speech recognition for continuous improvement in customer service
Speech recognition for continuous improvement in customer service “Double support from the publisher and integrator to ensure best practices largely guaranteed the success of the project. After 3 months combining deployment and routing, we made some slight tuning and modifications to improve the recognition rate at each stage.” Pascale CORNIL Project Manager in the Organization […]
Human resources forecasting and planning for greater efficiency
Human resources forecasting and planning for greater efficiency “Since 2007, Activeo has been involved in this technological and functional project, helping us to project the future organization and optimize the use of the tool in our environment.” Louis VIGNON Research & Planning Manager at ACTA Partager ce témoignage : ACTA Founded: 1992 Year of collaboration: […]
SwissLife: Long-term support to meet the challenges of customer relations
SwissLife: Long-term support to meet the challenges of customer relations “We therefore launched a consultation with market players and chose Activeo to support us in our approach. We were impressed by the quality of the response, the profile of the people involved and their expertise in customer relationship management.” Geneviève Balabanian Head of Technology and […]
CANAL+ chooses Logepal Media Center to manage its customer relations centers!
CANAL+ chooses Logepal Media Center to manage its customer relations centers! “Thanks to Logepal Media Center, we benefit from a global vision, broken down by site. By centralizing information, management is simplified and allows us to react quickly. It’s a vital, essential, even critical application!” Jean-Marc CALANDRAS Technical Manager at Canal+ Partager ce témoignage : […]
Webhelp chooses LogePal to manage its contact centers
Webhelp chooses LogePal to manage its contact centers “Thanks to the LogePal solution, Webhelp distributes relevant information to its contact centers, helping to achieve customer objectives and quality management.” Stéphane REBERT Business Unit Director at Webhelp Partager ce témoignage : Webhelp Founded: 2000 Location: Worldwide Employees: 5 500 Industry: Conseil Solution: Logepal Webhelp is an […]
Customer Feedback : True or False?
Customer Feedback : True or False? Are you familiar with the principle behind Customer Feedback applications? It’s very simple: a customer is asked to answer an automated voice questionnaire following contact with a call center agent. The aim is to collect customer feedback in “real time”, and it’s easy to see why this type of […]