What are the keys to an efficient transformation of the organization?
What are the keys to an efficient transformation of the organization? How is transformation defined? It is “the action of transforming, the operation by which one transforms, the resulting modification”. The 3 important elements here are: action, operation and result. For a qualitative transformation, an organization must ACT in a more or less conscious way, […]
CMAR awarded by AFRC for its CX project “1er Accueil” with Activeo
CMAR receives AFRC award for its “1er Accueil” CX project orchestrated with Activeo « We decided to enlist the help of a partner for this project, and chose Activeo, whose approach focused on the customer and employee experience. » Marge VANDENDRIES Project Manager at CMAR PACA Partager ce témoignage : CMAR Founded: 2015 Location: Paca, […]
Activeo obtains the Qualiopi certification
In July 2022, Activeo has obtained the Qualiopi certification. The certification was issued for the following category of action: training actions. This certification attests the quality of the process of development of competences in accordance to a national frame of reference and facilitates the exchanges with all the financers. Activeo’s engagement in this process shows […]
Activeo acquires majority stake in Inok Systems Pte Ltd through Activeo Singapore
Activeo strengthens its presence in Singapore by expanding the group’s offering with Inok Systems. Activeo announced today that it has signed an agreement to acquire a majority stake in Inok Systems through its subsidiary Activeo Singapore.
Sentiment analysis: a new trend in the service of the customer experience
Sentiment analysis: a new trend in the service of the customer experience Customers are the greatest source of learning for a business. If a customer is unhappy or happy, there’s something about the company, product, or customer service experience that made them that way. With millions of calls recorded, contact centers contain valuable information about […]
Logepal supports operational efficiency for Fidelia Group Covea
LOGEPAL for operational efficiency “Our assistance business requires real-time, on-the-fly management to be more proactive and to react to certain emergency situations or peaks in activity. The solution makes it easier for employees to get involved in the business, and to manage their breaks independently, for example. Logepal is an invaluable day-to-day tool that supports […]