Manage the quality and performance of your customer service, motivate your teams and get your messages across. Interfaced with all multi-channel, telephony, CRM and ITSM solutions on the market, the solution gives you a dynamic, personalized 360° view of your activities.
Put the power back in the hands of your business teams to manage your Customer Service IVR. Delegate with confidence, optimize your processes, and turn your IVR into a strategic asset. The solution gives you autonomous, rapid and secure management of your system.
Opt for an agile interface that complements Cisco telephony systems and facilitates day-to-day use, administration and operation. A tool for efficient delegation and secure integration of telephony into the IS.
Activeo’s Digital Factory carries out tailor-made developments:
These developments target telephony systems, customer relations platforms and CRM/ITSM solutions.
Personalization throughout the interaction pathway:
This know-how enhances the performance of call center agents, thus strengthening the customer experience.
A place in the “Applications” category as a customer relations business application.
Improve the customer and agent experience with Logepal connected to the Genesys environment.
Simplify usage, purchasing, governance and get the best of the solution in flexible mode.
Facilitate the sharing of knowledge, best practices and innovations in customer engagement.
