Direct Assurance: WFM project: a new stage in the transformation plan successfully completed
WFM project: a new stage in the transformation plan successfully completed “The Activeo teams were involved from the outset of the project in functional workshops right through to the delivery of training courses. Our experts and project managers fully understood our way of working and made a major contribution to the functional and methodological enrichment […]
PMU: Logepal at the heart of telephone assistance management
PMU: Logepal at the heart of telephone assistance management “Logepal has become a decision-making tool that enables us to move forward… The impact of such a tool on our performance is not negligible, and in a few months we even plan to extend the provision of statistical data by business data.” David TRESSIER Head of […]
Innovative, high-performance customer service
Innovative, high-performance customer service “Activeo was entrusted with the complete task of defining and implementing our customer service, and proposed a solution covering technological, business, process and human resources aspects. The approach was both qualitative and very concrete. We were in the business of doing, not having it done!” Pierre-Jean ALAUX Direct Sales Director at […]
AVEM chooses Logepal to manage its contact centers
AVEM chooses Logepal to manage its contact centers “We were impressed by the Activeo team’s involvement in the deployment of the solution, the smooth running of the contract development phase and their compliance with the commitments made, particularly in terms of scheduling.” Hervé DUPONCHELLE Director of Banking Services at AVEM Partager ce témoignage : AVEM […]
S2P Groupe Carrefour chooses Activeo for its Quality Monitoring project
S2P Groupe Carrefour chooses Activeo for its Quality Monitoring project “Activeo perfectly understood our needs and the very specific challenges we faced in the finance sector. A team of functional and technical experts supported us throughout this strategic project.” Sandra CORBY Call Center Manager at Société des Paiements PASS (S2P) Partager ce témoignage : Société […]
Matmut uses Activeo to improve customer relations
Matmut uses Activeo to improve customer relations “We entrusted this new project to Activeo, who listens to our context and imperatives, delivers quality services and gets involved alongside us by identifying areas for improvement or pitfalls to avoid.” Bruno RABINE Executive Assistant, Head of Telephony and IT Networks at Matmut Partager ce témoignage : Matmut […]